To exchange an item simply return it using the return process detailed below and place a new order online or over the phone for the item you want.
Returns For Domestic Orders
Returns are accepted up to 30 days from the date the order was shipped. We will send a label for all non-espresso machine returns and simply deduct the cost of return shipping from the refunded amount. We want to make this as easy as possible.
To make a return simply contact [email protected]. We will create a return shipping label and email you a return label which you can print and attach to the return package. If you don’t have a printer available we can mail you the return label.
Once we receive your return package it will be inspected and a refund will be issued to your card, minus the return shipping fee (if any). We will notify you via email after your items are received and after we have credited your card. You are of course free to use your own shipping method to return the item to us if you’d like. If you are sending back an espresso machine, please package it the same way you received it and insure it for the full retail value. If the item isn’t insured and is damaged in shipping, we may not be able to credit you for the full amount.
Packaging Of Returns And Restocking Fee
Please be sure to package the items you are returning in the same way that you received them. This is especially important for espresso machines. Please do your best to return it to us in the same way it was packaged when you received it.
Items damaged in return shipping due to inadequate or incorrect repackaging may be charged a restocking fee of up to 20% of the purchase price. We also reserve the right to assess a restocking fee if the return does not follow the guidelines listed in our Return Policy.
Returns are accepted up to 30 days from the date the order was shipped. Please use the mailing address provided on the back of your packing slip to return any item(s) that are in new condition to us. Be sure to include your order number. Once we receive your return package it will be inspected and a refund will be issued to your card. We will notify you via email after your items are received and after we have credited your card. If you are returning a damaged or used product, please contact us at [email protected] or (800) 520-2890.