To our amazing customers and partners:
As with most of you, we have been shocked and horrified by this disease, and the subsequent quarantine and shelter-at-home orders around the world. Our hearts go out to all of you and your families. We are humbled by the support we have seen and by the rising demand and awareness of great coffee at home. However, we were not prepared for this. Now that 100% of our customers are sheltered at home, drinking espressos by the dozens, you can imagine that our call and email volume has increased substantially.
It is our responsibility to not only ensure the happiness of our customers, but most importantly to provide for the safety of our staff. We would ask for your patience as we adjust to this new normal. Our usual “white glove, immediate” service levels will falter in the days, weeks, and months ahead. We can assure you that we still have the same commitment, but are balancing our ethical and health responsibilities in addition. We will be here for you and your espresso machines. We promise. It just might take us a couple more days.
On behalf of the amazing team at Clive Coffee