Returns and Exchanges

Shipping

After placing your order, it can take 1-4 business days to process and fulfill your order. Clive Coffee offers free shipping over $75 and a 30-day love-it guarantee return policy from the day your order is delivered.

Order Changes & Cancellations

We cannot guarantee the ability to make changes or cancel your order once it has been placed (not because we don't want to, but because we ship very fast!). If you need to make a change, please contact us as soon as possible, and we will do our best to accommodate your request.

Exchanges

To exchange an item, please return it using the return process detailed below and place a new order online or over the phone for the item you want.

Smallware Returns

We accept unused smallware returns up to 30 days from the date the order was delivered. We will send a return label and deduct the cost of the return shipping from the refunded amount, plus a 5% restocking fee. Items returned opened or used may not be accepted as a return or will incur a larger restocking fee. Please email support@clivecoffee.com to initiate your return.

In the event that a return is visibly used or opened, the item may be subject to a larger restocking fee or rejected for a refund. 

Espresso machine and grinder parts are non-returnable. 

Espresso Machine and Grinder Returns

Returns are accepted up to 30 days from the date the order was delivered. Machines MUST be returned in the original packaging. Commercial equipment and coffee cart systems are not returnable. 

We will provide a return label for non-palletized machines for a flat rate of $50, which will be deducted from your refund. Palletized machines include the Linea Mini, GS3, Pro 800, Sanremo YOU, and the Nurri Leva. 

Machine returns will receive a 10% restocking fee, unless you are exchanging for a product of equal or greater value. Damages due to improper or incomplete packaging may be subject to a larger restocking fee. Please follow the repackaging instructions as noted below.

Please note that Open Box, Certified Pre-Owned, and Factory Blem items are non-returnable.

Repackaging your Machine

Please be sure to repackage the items you are returning in the same way that you received them. Once a return is initiated, we will send you draining and repackaging instructions. Returned items in need of cleaning or repair due to inadequate or improper repackaging will be charged a 20% damage fee of the purchase price. If the damaged return is being exchanged for a product of equal or greater value, the damage fee may be waived or reduced.

Initiating a Return

To start a return simply contact support@clivecoffee.com. We will respond with the necessary repackaging instructions and email you a return label.  You are welcome to use your own shipping service for return shipping. If you use your own shipping service, we highly recommend insuring it for the full retail value. If the item is damaged, we may not be able to credit you for the full amount.

Once we receive your return package, it will be inspected, and a refund will be issued to your card, minus any shipping, restocking, or damage fees (if any). We will notify you via email after your items are received and after we have credited your card.

Clive Coffee Warranty Information

Deposits

Occasionally, we are able to accept a partial deposit for machines or grinders to "hold" the unit. In the event that a deposit is placed, the order will need to be picked up within 2 weeks of placing the order. If it is not picked up within the 2 week time frame, the order will be cancelled and the deposit will be refunded minus a credit card processing fee.