Returns and Exchanges

Shipping

Once you place your order, please allow 1-4 business days for processing and fulfillment. We offer free shipping on orders over $75 within the continental USA. All orders come with our 30-day love-it guarantee, starting from the day your order is delivered.

Order Changes & Cancellations

We ship quickly, so while we’re happy to help, we can’t guarantee changes or cancellations after placing an order. If you need to make a change, contact us as soon as possible. We’ll do our best to accommodate your request.

Exchanges

Want to swap something out? No problem. Return your item using the instructions below and place a new order online or over the phone for the desired product.

Accessories and Parts Returns

You may return unused accessories and parts within 30 days of delivery.

  • To get started, email us at support@clivecoffee.com.
  • A $15 return shipping label will be provided and deducted from your refund.
  • Unless otherwise noted, opened or used items are subject to a 20% restocking fee.
     

Espresso Machine and Grinder Returns

Machines and grinders can be returned within 30 days of delivery.

  • Original packaging is required.
  • Commercial equipment and coffee cart systems are not returnable.
  • Open Box, Certified Pre-Owned, and Factory Blemished items are final sale.

Return Fees:

  • A 12% restocking fee applies to machine and grinder returns.
  • If you exchange for an espresso machine of equal or greater value, the restocking fee is waived, and a flat $75 return fee is charged.
  • If you exchange a grinder of equal or greater value, the restocking fee is waived, and a flat $45 return fee is charged.
  • We’ll provide a return label for non-palletized machines.
  • Machines that ship via pallet (e.g., Linea Mini, GS3, Pro 800, Sanremo YOU) must also be returned by pallet.

Repackaging your Machine

Please be sure to repackage the items you are returning in the same way that you received them. Once a return is initiated, we will send you draining and repackaging instructions. 

Returned items in need of cleaning or repair due to inadequate or improper repackaging will be charged a 20% damage fee of the purchase price. If the damaged return is being exchanged for a product of equal or greater value, the damage fee may be reduced.

Initiating a Return

To start a return, simply contact support@clivecoffee.com. We will respond with the necessary repackaging instructions and email you a return label.  You are welcome to use your own shipping service for return shipping. If you use your own shipping service, we highly recommend insuring it for the full retail value. If the item is damaged, we may not be able to credit you for the full amount.

Once we receive your return package, it will be inspected, and a refund will be issued to your card, minus any shipping, restocking, or damage fees (if any). We will notify you via email after your items are received and after we have credited your card.

Clive Coffee Warranty Information

Deposits

Occasionally, we are able to accept a partial deposit for machines or grinders to "hold" the unit. In the event that a deposit is placed, the order must be picked up within 2 weeks of placing it. If it is not picked up within the 2-week time frame, the order will be cancelled, and the deposit will be refunded minus a credit card processing fee.