Returns and Exchanges

Exchanges

To exchange an item simply return it using the return process detailed below and place a new order online or over the phone for the item you want.

Non-Espresso Machine Returns

Returns are accepted up to 30 days from the date the order was shipped. We will send a return label and simply deduct the cost of return shipping from the refunded amount. We want to make this as easy as possible. Espresso machine and grinder parts are non-returnable.

If you choose to reroute a package before delivery you will be responsible for the rerouting fee and the cost of the outbound label.

Espresso Machine Returns

Returns are accepted up to 30 days from the date the order was shipped. Once a return is initiated, we will send along drain and repackaging instructions. Machines MUST be returned in original packaging. If you don't have the original packaging, it can be purchased and mailed to you ($40.00). We also offer return labels ($50) for non commercial espresso machines (commercial: La Marzocco, La Spaziale and Dalla Corte). Machines that are used may be charged a restocking fee of up to 10% of the purchase price.

If you choose to reroute a package before delivery you will be responsible for the rerouting fee and the cost of the outbound label.

Packaging of Returns and Restocking Fee

Please be sure to package the items you are returning in the same way that you received them. Items damaged in return shipping due to inadequate or incorrect repackaging may be charged a restocking fee of up to 20% of the purchase price. We also reserve the right to assess and charge a restocking fee if the product is dirty or wet

To make a return simply contact support@clivecoffee.com. We will respond with the necessary repackaging instructions and or email you a return label which you can print and attach to the return package. If you don’t have a printer available we can mail you the return label.

Once we receive your return package it will be inspected and a refund will be issued to your card, minus the return shipping fee or restocking fee (if any). We will notify you via email after your items are received and after we have credited your card. You are of course free to use your own shipping method to return the item to us if you’d like. If you are sending back an espresso machine, please package it the same way you received it and insure it for the full retail value. If the item isn’t insured and is damaged in shipping, we may not be able to credit you for the full amount.

For any questions regarding our returns process please contact us at support@clivecoffee.com or (800) 520-2890.