Returns and Exchanges
Shipping Policies
After placing your order, there are 48 hours of processing time to fulfill your order. Clive Coffee offers free shipping over $75 and a 30-day love-it guarantee return policy from the day your order is delivered.
Exchanges
To exchange an item, please return it using the return process detailed below and place a new order online or over the phone for the item you want.
Smallware Returns
We accept unused smallware returns up to 30 days from the date the order was delivered. We will send a return label and deduct the cost of the return shipping from the refunded amount, plus a 5% restocking fee. Please email support@clivecoffee.com to initiate your return.
Espresso machine and grinder parts are non-returnable.
Espresso Machine and Grinder Returns
Returns are accepted up to 30 days from the date the order was delivered. Machines MUST be returned in the original packaging. If you don't have the original packaging, it can be purchased and shipped to you ($40.00 will be deducted from your refund).
We will provide a return label for non-palletized machines for a flat rate of $50, which will be deducted from your refund. Palletized machines include the Linea Mini, GS3, S2 EK, Pro 800, and Duo MN/DE.
Machine returns will receive a 10% restocking fee, unless you are exchanging for a product of equal or greater value.
Please note that Open Box, Like New, and Factory Blem items are non-returnable.
Repackaging your Machine
Please be sure to repackage the items you are returning in the same way that you received them. Once a return is initiated, we will send you draining and repackaging instructions. Returned items in need of cleaning or repair due to inadequate or improper repackaging will be charged a 20% damage fee of the purchase price. If the damaged return is being exchanged for a product of equal or greater value, the damage fee may be waived or reduced.
Initiating a Return
To start a return simply contact support@clivecoffee.com. We will respond with the necessary repackaging instructions and email you a return label. You are welcome to use your own shipping service for return shipping. If you use your own shipping service, we highly recommend insuring it for the full retail value. If the item is damaged, we may not be able to credit you for the full amount.
Once we receive your return package, it will be inspected, and a refund will be issued to your card, minus any shipping, restocking, or damage fees (if any). We will notify you via email after your items are received and after we have credited your card.