Reviews

I love the fast shipping and helpful videos. Clive is now my go-to store for coffee equipment.

Extremely Disappointed – $4,000 LUCCA A53 Pro Espresso Machine

I purchased the LUCCA A53 Pro Espresso Machine from Clive Coffee expecting a premium, high-quality machine that would deliver exceptional performance and reliability. Unfortunately, my experience has been nothing short of frustrating and disappointing.

For a machine that costs nearly $4,000, the number of issues I've experienced is completely unacceptable.

Water Sensor Malfunction: The water sensing system does not function properly, creating unnecessary frustration.

Inconsistent Espresso Extractions: The machine fails to deliver consistent extractions, making it difficult to achieve reliable results from one shot to the next.

Double-Shot Settings Not Saving: The machine does not consistently retain programmed double-shot settings, defeating the purpose of having programmable features.

At this price point, I should not have to constantly troubleshoot basic functionality or question whether the machine will perform properly each time I use it.

What makes this particularly frustrating is that I specifically invested in a premium espresso machine to avoid these types of problems. Instead, I've been left with an expensive machine that fails to deliver the consistency, convenience, and reliability I paid for.

A $4,000 espresso machine should perform like a $4,000 espresso machine. These are not minor inconveniences; they are fundamental features that should work flawlessly.

Clive Coffee markets itself as a premium retailer specializing in high-end espresso equipment, and I believe customers spending this kind of money deserve a product that lives up to those expectations.

I am extremely disappointed with the overall quality and reliability of this machine. At this point, I would like Clive Coffee to take responsibility for resolving these issues and provide a meaningful solution, preferably a replacement machine that functions properly or a full refund.

I expected significantly better from both the LUCCA brand and Clive Coffee. Unfortunately, this purchase has been a major disappointment, and I cannot recommend this machine based on my experience.

Couldn't be happier with the folks at Clive Coffee.

Clive's online store is absolutely premium, and their customer service is top-notch. It's really a white glove sort of experience to shop with this team.

I was originally looking a Lelit machine, but after extensive chatting with "Kelly", we arrived at the ECM Classika being the right machine for me. After several months with it, I'm extremely happy with my decision.

Awesome

Lots of quality coffee accessories here

I've had outstanding customer support from Clive for both purchases of equipment and repairs. They regularly exceed my expectations.

Absolute best customer support. My first machine had a leaking steam wand, and while the next one i ordered was on backorder for a few weeks they let me keep the first one even past the 30 day return window so i wouldnt have any downtime without a machine! Kelly is especially wonderful. Always answered all my emails and did everything she could to make sure I was taken care of properly! Its nice to know if you buy an expensive machine youre not gonna be left in the dust if something is wrong with it.

Fantastic experience. Great customer care.

Clive is good at the beginning g of the buying experience but unresponsive afterward. They don’t take responsibility for products that are really difficult to use that they advertise easy and they don’t replace things that don’t work. They are pretty much a brick wall after the purchase it’s too bad. Their marketing is good but their service delivery sucks.

It works. It brews great coffee and makes nice steam. No complaints there.

The problems are mostly around build quality:

- the espressl button needs very precise pressing, otherwise it doesn't do anything -- the other two work fine, so definitely build issue.
- after exiting steam mode, the temperature shoots to 150C and burned plastic smell comes, if you don't press the espresso button immediately. That kind of worries me in the long term.
- the gasket is sized a bit large, after month and half of usage, still doesn't fully lock, at least stopped dripping water over the lip. Still requires a lot of effort to lock properly.
- the drip tray out of the box had some fungal growth - again I just washed that away, but not the experience I expect from such an expensive machine.
Mine was built in October 2025, bought in 2026 September, so I guess they don't move very fast, would also explain fungal growth.

What keeps me coming back to Clive isn’t just the equipment they sell, but everything they offer beyond the purchase. I bought my ECM Technika VI through Clive, and one thing I’ve come to appreciate is that their relationship with customers doesn’t end when the machine ships.

Espresso is one of those hobbies where there’s always something new to learn, no matter how much experience you have. Clive does a great job of making that knowledge accessible, whether it’s through their educational content, practical advice, or guidance from people who genuinely understand the equipment they’re selling.

I’ve spent plenty of time researching ways to improve my espresso, and having a resource like Clive makes a difference. It’s why I continue turning to them for accessories, maintenance supplies, and advice. They’re not just selling equipment; they’re helping people get more out of what they’ve invested in.

Very good at teaching about equipment

Always good advice and always prompt shipment. Excellent customer service after the sale.

Everyone here is so helpful!! I’d give them 100 stars if I could.

Professional and prompt.

Clive Coffee for a great Espresso Experience!

I love Clive. Customer service is very friendly, and committed to their customers. The purchase process is simple. They really respect and value customers, and they are willing to answer any question. My experience has been very positive. I have always felt like I was talking to a friend. They are knowledgeable and will not stop until you are completely satisfied. They only sell high quality products. They offer an excellent array of the best espresso machines. I bought the Lucca M58 Sunto, and I could not be more pleased.

Over the years I have bought from numerous vendors, Clive is the best of them all.

Clive is officially my go to store for coffee equipment and gear. They have excellent customer service and their technicians are top notch. I had an issue with a Pro X at no fault of theirs and they stood behind their return policy. When you buy a new espresso machine, they provide a free online beginners course and one free half hour video consultation if you need help with your technique. Everyone that I dealt with were very professional and knowledgeable. I like to give an extra shout out to Air, Hannah, Tony and Arthur for going over and beyond. I was recently trying to decide between a Mazzer Philos and a Zerno grinder and I was torn. The fact that Clive carried the Philos, I would be getting their amazing customer service and warranty, was the deciding factor. I couldn’t be happier.

Love the products and the support staff!! Class act and know the coffee business.

Clive has been an amazing company to deal with.

Supportive and usually ready with answers to my questions.

Clive is first class. Knowledgeable people, that carry quality products. I'd recommend Clive to anyone.

I recently purchased the Profitec Move from Clive Coffee. The YouTube video stated water testing strips were included. I chatted with the rep asking about this and was told that was an old video and they no longer included any strips. When I inquired why the video not updated, I was given a " well, too bad" type of attitude. I was not impressed.
When I again sent a message requesting to schedule a call, the message went unanswered.
I placed an order for the Eureka Mignon Single Dose Pro on Oct 8th. When I did not get any updates, I called and was told Clive Coffee did not have any inventory and will be receiving them on Oct 28th and shipping shortly after that. However, my CC was charged on Oct 8th.
I have not been impressed by this company so far.
When I placed a request for technical help because the brew temperature was not steady, the ticket has not been addressed.
The people answering calls and chats are not at all knowledgeable. I once got the reply as, " I don't know either."