Reviews

I love Clive. Customer service is very friendly, and committed to their customers. The purchase process is simple. They really respect and value customers, and they are willing to answer any question. My experience has been very positive. I have always felt like I was talking to a friend. They are knowledgeable and will not stop until you are completely satisfied. They only sell high quality products. They offer an excellent array of the best espresso machines. I bought the Lucca M58 Sunto, and I could not be more pleased.

Over the years I have bought from numerous vendors, Clive is the best of them all.

Clive is officially my go to store for coffee equipment and gear. They have excellent customer service and their technicians are top notch. I had an issue with a Pro X at no fault of theirs and they stood behind their return policy. When you buy a new espresso machine, they provide a free online beginners course and one free half hour video consultation if you need help with your technique. Everyone that I dealt with were very professional and knowledgeable. I like to give an extra shout out to Air, Hannah, Tony and Arthur for going over and beyond. I was recently trying to decide between a Mazzer Philos and a Zerno grinder and I was torn. The fact that Clive carried the Philos, I would be getting their amazing customer service and warranty, was the deciding factor. I couldn’t be happier.

Love the products and the support staff!! Class act and know the coffee business.

Clive has been an amazing company to deal with.

Supportive and usually ready with answers to my questions.

Clive is first class. Knowledgeable people, that carry quality products. I'd recommend Clive to anyone.

I recently purchased the Profitec Move from Clive Coffee. The YouTube video stated water testing strips were included. I chatted with the rep asking about this and was told that was an old video and they no longer included any strips. When I inquired why the video not updated, I was given a " well, no bad" type of attitude. I was not impressed.
When I again sent a message requesting to schedule a call, the message went unanswered.
I placed an order for the Eureka Mignon Single Dose Pro on Oct 8th. When I did not get any updates, I called and was told Clive Coffee did not have any inventory and will be receiving them on Oct 28th and shipping shortly after that. However, my CC was charged on Oct 8th.
I have not been impressed by this company so far.

I subscribed to Clive to learn more about how to make excellent espresso with my current setup.
The regular submissions sent by email are fantastic, backed by science and fun to read.
With this experience, I decided to start purchasing a few items from Clive.
My first purchase included the LUCCA WDT, dosing funnel and the LUCCA vacuum.
I am pleased with the WDT and funnel, not so thrilled with the vacuum nor the response I got from customer service.
It appears that the LUCCA vacuum was put on the market through Clive in a coordinate effort with LUCCA.
The product came with a variety of accessories, but only one can be used for the vacuum feature. All of the other accessories are intended to be used for the “blower” feature, which is not really explained in the product description.
Additionally, the packaging paperwork indicates that there would be 2 back up filters included in the original packaging, but they were not.
When customer service responded with my queries about the missing filters, they stated this was a printing error. Period.
But… I can order 2 back up filters for $10 when I need them.
Clive needs to be sure that their products and literature are aligned with what they are sending to customers.

The pump that forces out the espresso stream (on my Profitec Pro 500) started pumping intermittently. I used my iPhone to make a short video of what it was doing. Submitted the video to Clive Coffee along with my description of what appeared to be happening.

Someone from Clive replied a couple of days later, indicating that I likely needed to replace the vibratory pump, providing a link where I could order one, from them, and a link to a video showing me how to replace the pump.

I've since ordered the new pump ($72 including tax and shipping) and received it a few days later. To my pleasant surprise, my old pump has worked OK since then, so I've not yet installed the new one.

But I want to give a shout out to Clive, here, for the excellent job their service people have done to help me with this problem. Very impressive!

The staff at Clive were very helpful in explaining the features and benefits of several different espresso machines that we were in our price range. We ended up going with a different machine than we came in to look at and love the machine that we got. We paired it with a burr grinder as well and my cappuccinos have never been better. Shout out to Forrest for his excellent service.

Great as always… and they follow up to make sure everything went well

I spent a majority of my time looking up information on another site (who I won’t name, but Reddit some major companies and their mentioning who to go to ((Clive)) and not is pretty prominent). What ultimately sold me to Clive over competitor was the multitude of people mentioning their customer service, return/ exchange experiences, and their ability to source parts for their machines. Say less lol. Everything was incredible. I got like 7 emails about the two machines I bought on how to use clean and faq, which was handy (profitec ride + eureka mignon GBW). Delivery was within 5 days, and I upgraded the flow control. Nothing but good things to say.

The first machine I received failed to power on. Clive customer service was responsive, offered repair instructions, and ultimately exchanged for a new machine at no additional cost to me.

Like shopping site.
Best part is its simple not a million pages.
I’ll probably buy next machine from Clive.

It started with a web search. Opinions I saw supported Clive Coffee as a place that loves the industry but cares about customer experience. The video school is great. I’ve called and gotten great advice. They all are enthusiastic supporters of people like me going down the rabbit hole of espresso. Cheers!

Incredibly detailed and knowledgeable staff! Shout out to Paul, who helped me look at different options and all the details about pulling a great shot! Learned a ton! Highly recommended! Will always be back for my coffee needs!

I bought a gift card from Clive Coffee for a friend. I was hoping I could just purchase one and have it sent to my friend's phone or email. Instead I had to jump through some hoops to get the card and then it was sent to me. I then had to send it myself to my friend. This made the experience a bit funky.

You guys are the best

Very happy with my coffee and customer service rocked it! Shipping is getting faster!

fast and easy

Not only sells the best coffee equipment, but also provides best service for the customers.

Do not forget to check out its YouTube channel for lots of great tips and information.

Knowledgeable, concerned and patient tech staff

Easy site to navigate. Easy checkout. Fast delivery. Quality parts! The instructional videos are great.

We recently placed our third espresso machine order with Clive Coffee, purchasing a La Spaziale S2 EK Spazio for $6,085.13. As a repeat customer, we expected dependable equipment and professional after-sales support.

The machine arrived on time; however, after only approximately two and a half months of use, one of the group heads stopped working. I immediately contacted the service department and personally performed troubleshooting, testing, and parts checks under their guidance. Unfortunately, none of these efforts resolved the problem.

After the troubleshooting process, Customer Service representative Arthur instructed me to ship the espresso machine back for repair and advised that I would be responsible for the shipping cost. I questioned why a customer should be required to pay return shipping for a commercial espresso machine costing more than $6,000 that developed a major problem after only two and a half months of use. I was then told that the issue was outside their warranty coverage.

The handling of this situation was extremely disappointing. The explanations regarding the warranty were unclear, the responses to my questions felt unprofessional, and the conversation ultimately became unnecessarily rude. This was especially surprising considering that we are a long-term customer and this was our third espresso machine purchase from the company.

Following this interaction, I made several attempts to contact company management and executives to discuss the situation and find a reasonable resolution. Unfortunately, I received no response.

The lack of communication and after-sales support has caused me to lose confidence in Clive Coffee's ability to stand behind the commercial equipment it sells. A customer purchasing a $6,085.13 machine should reasonably expect meaningful support when a significant mechanical failure occurs only a few months after delivery.

As a long-standing customer, I am highly disappointed with how this matter has been handled. At this point, I am requesting to return the machine and receive a full refund.

I hope Clive Coffee management will review this matter seriously and provide a prompt and professional resolution.

This machine is great!! Super hot coffee also.

Good luck getting past their useless AI system to speak to a human. Maddening!!!!
AI isn’t useful other than trying to cut labor costs. Nobody wants to talk to a computer that isn’t able to answer basic questions. You businesses need to stop jumping on this bandwagon and go back to actual human support staff.

Edit: review changed to 5 star due to owners response.