Reviews

fast and easy

Knowledgeable, concerned and patient tech staff

Easy site to navigate. Easy checkout. Fast delivery. Quality parts! The instructional videos are great.

We recently placed our third espresso machine order with Clive Coffee, purchasing a La Spaziale S2 EK Spazio for $6,085.13. As a repeat customer, we expected dependable equipment and professional after-sales support.

The machine arrived on time; however, after only approximately two and a half months of use, one of the group heads stopped working. I immediately contacted the service department and personally performed troubleshooting, testing, and parts checks under their guidance. Unfortunately, none of these efforts resolved the problem.

After the troubleshooting process, Customer Service representative Arthur instructed me to ship the espresso machine back for repair and advised that I would be responsible for the shipping cost. I questioned why a customer should be required to pay return shipping for a commercial espresso machine costing more than $6,000 that developed a major problem after only two and a half months of use. I was then told that the issue was outside their warranty coverage.

The handling of this situation was extremely disappointing. The explanations regarding the warranty were unclear, the responses to my questions felt unprofessional, and the conversation ultimately became unnecessarily rude. This was especially surprising considering that we are a long-term customer and this was our third espresso machine purchase from the company.

Following this interaction, I made several attempts to contact company management and executives to discuss the situation and find a reasonable resolution. Unfortunately, I received no response.

The lack of communication and after-sales support has caused me to lose confidence in Clive Coffee's ability to stand behind the commercial equipment it sells. A customer purchasing a $6,085.13 machine should reasonably expect meaningful support when a significant mechanical failure occurs only a few months after delivery.

As a long-standing customer, I am highly disappointed with how this matter has been handled. At this point, I am requesting to return the machine and receive a full refund.

I hope Clive Coffee management will review this matter seriously and provide a prompt and professional resolution.

This machine is great!! Super hot coffee also.

Good luck getting past their useless AI system to speak to a human. Maddening!!!!
AI isn’t useful other than trying to cut labor costs. Nobody wants to talk to a computer that isn’t able to answer basic questions. You businesses need to stop jumping on this bandwagon and go back to actual human support staff.

Edit: review changed to 5 star due to owners response.

it is a screen everyone should be using . It keeps the group head 95% clean of coffee. I should have bought it when I bought my synchroniika II.

I hate it when business I like give me reasons to stop doing business with them.

I’ve spent thousands with Clive over the years. I ordered a part for my broken machine Wednesday at 6AM PST and paid ($50) for overnight shipping. Clive didn’t process the order until Friday and now the part will not arrive until Monday.

I griped to customer service and they said “ Next Day Air shipping doesn't guarantee next day processing time. We process orders within 48 hours regardless of the type of shipping selected”. Great….

I sanity checked the checkout flow to see where I had missed this info and it’s simply not there. Clive doesn’t seem to care.

Guess I’ll make my next multi-thousand dollar machine purchase elsewhere. If you can’t be bothered to care, I can’t be bothered to support you further.

Super fast shipping great products

Frictionless

It's great to know that Clive is always there for me with any support questions for any issues that come up for me with my ECM machine. They have been super helpful in allowing me to do my own maintenance to keep my machine in top shape. And they always seem to have the right parts at reasonable prices. Thanks Clive!

Great service thru the entire process of decision making, delievery, problem solving, replacement and then follow up Highly recommend

Easy pick up and communication

Highly recommend dealing with Clive Coffee.

Simple selection made it easy to find what I wanted.

Anything I need for my espresso and coffee needs in one website. Customer service helps with all my questions about parts I need time to time. I have had my Lucca Espresso machine over 11 years and works like a champ.

Excellent customer service. They will continue to help you for long after you make a purchase.

I had a lot of questions about what part I needed and their customer service was very prompt and helpful in finding what I needed! Clive is also just super helpful with all their videos on how to install and care for various coffee machinery. As a new business owner I’ve found a company I trust and love!

Simple easy process.

In my research a lot of reviews said if you are new to all things espresso - Clive is an educational source and offers great customer support Their online classes are quite good. I’m a fan!!

Have great product offerings. Only improvement I would like to see is fewer items out of stock, and easier to contact support. I never got a callback, but was helped by an AI. Which worked but I would have liked to talk to someone.

Knowledgable, responsive and kind help for a newbie

Element works great. The disassembly process is a bit complicated.

You guys are the best. Always good information. I'm glad to share as I am particular and I know you cannot experience everything. Hopefully my comments help you to continue to give good advice.

Purchase process was excellent. Online instruction course that came with the equipment was a game changer for me. The continued communication and support is extremely professional, and the team makes things so enjoyable.

Months ago, our Nice little Breville barista express Started to fail after thousands of cups of espresso. First the grinder motor, then the pump would not function properly after heating up after the 1st cup. I started to research options which led me to many places, including Clive. I ended up choosing them, not only because they were a top-tier dealer of the brands I was interested in, but because of their best in class instruction videos and content. In a very efficient, professional, and playful way, they have helped me learn to be a junior barista for our family. So enjoyable! Their continued communications are well paced and continue to help me up my game and enjoy the process. Thank you, Clive team!

Ordered online. Solid selection of products, fast delivery, and support was quick to help resolve a minor issue.

Happy that Clive was able to correctly diagnose the issue with our Lucca.
Part arrived quickly, and the online video repair instructions were helpful.
Our machine performs like new again.

the best of the best