Clive Rewards + Package Protection
Better coffee, with perks.
Add Route package protection at checkout and earn 6% cashback toward your next Clive purchase. Peace of mind now. More coffee possibilities later.
Already have Clive Rewards cashback? It’s still yours to use until its expiration date. Log in to view your balance and redeem.
How it works
Protect your order.
Get 6% back.
Add Route package protection for peace of mind during shipping—and earn 6% back toward your next Clive purchase.
Add protection at checkout
Choose Route package protection at checkout to cover your order against loss, theft, or damage during shipping.
Earn 6% cashback
Earn 6% back on your order subtotal, excluding sales tax, shipping, and package protection fees.
Put your cashback to use
We’ll email you a cashback code to use toward a future Clive purchase. Your code is ready to redeem 7 days after your purchase.
Lost, stolen, or damaged?
File a claim with Route in just a few clicks, and Route will get you a refund or replacement, whichever you prefer.
Questions
Cashback FAQs
How do I get cashback on my order?
Simply purchase Route Package Protection during checkout! You’ll not only get peace of mind with your order, but you’ll get 6% cashback to spend on a future order!
How much cashback will I receive?
6% of the subtotal of your order. The subtotal excludes taxes, shipping, and the cost of the package protection. The maximum cashback is $300 (or $5,000 cart value).
When can I use my cashback?
Your discount code to redeem will be valid 7 days after your purchase.
How long do I have until my cashback amount expires?
Your cashback discount code is valid for 90 days from your purchase.
How do I redeem cashback if my purchase was prior to 10/1/26?
If you earned cashback on a purchase you made prior to 10/1/2026 that has not yet expired, please go to Clive Rewards in your account and click “Redeem”. This will generate a code for you to use at checkout.
Package Protection FAQs
What is Route Package Protection?
We’ve partnered with Route to offer Package Protection for added peace of mind. If your protected order is lost, damaged, or stolen, Route’s expert support team will work with you to quickly resolve the issue through a replacement or a refund. You can easily add Route Package Protection at checkout.
Purchased Route Package Protection and looking to file a shipping issue online? File your claim here.
How does Route work?
If your Route-protected order is lost, stolen, or damaged in transit, Route’s expert support team will help ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 2 hours of filing.
How does Route process refunds or reorders?
Refunds: When refunding an item, Route covers the subtotal, shipping, and taxes. The package protection cost will not be refunded.
Reorders: Route will reorder items based on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders, including shipping, taxes, and Route Shipping Protection.
When should I file a claim?
Marked as delivered (stolen)
- Claims will be reviewed no earlier than 3 calendar days and no later than 30 calendar days from when it was marked “delivered.”
Stuck in transit (lost)
- For domestic orders, claims will be reviewed no earlier than 7 calendar days and no later than 30 calendar days from the last shipping update. The maximum filing time is 365 days from the order date.
Damaged
- Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 30 calendar days from when it was marked delivered.
How do I file a claim for my lost, damaged, or stolen order?
If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue.
You can also file a shipping issue on Route’s app or online. To file a claim, please have your order number or the email address you used at checkout ready.