Seasonal Misto Customer Support Associate - Remote

 

 

At Misto (a sub-brand of Clive Coffee), we're all about celebrating the joy of good coffee. We believe every cup should be savored, and our mission is to bring our customers the best coffee experience possible, right to their doorstep. We’re more than just a coffee subscription service – we’re a community of coffee lovers who are passionate about every step of the journey from bean to cup. Each team member brings a unique perspective and a shared commitment to delivering the best coffee experience possible. We’re a remote crew spread out across the western half of the U.S., and look for individuals who thrive in a high-energy (caffeinated), entrepreneurial-type place.

Misto is looking for a detail-oriented and dependable Seasonal Customer Support Associate to join our team through the busy holiday season! You’ll help our coffee-loving community by responding to customers via live chat and email, managing orders, and keeping gift subscriptions running smoothly during our peak months.

We recently launched a new website, so this role involves a bit more hands-on order management and attention to detail. You’ll play a key role in ensuring a great experience for our customers as we roll into Black Friday, Cyber Week, and the holidays. If you’re looking to join a small, passionate team and support customers through the most caffeinated time of the year, we’d love to hear from you!

Details:

  • FTE: Part-time (10 - 20 hours per week)
  • Schedule: Flexible within business hours (3 - 6 hours per day during peak holiday weeks)
  • Location: Remote in Oregon, California, Utah, Pennsylvania, or Georgia
  • Pay: $18 - $20 per hour, DOE
  • FLSA Status: Non-exempt
  • Benefits: Eligible for 401(k) with annual matching, PTO accrual (up to two weeks), six paid holidays, and employee discounts
  • Reports to: Mistobox Customer Experience Manager

Areas of Responsibility & Accountability:

  • Promote an excellent experience for customers by providing friendly, accurate, and detailed support via live chat and email
  • Ensure all regular customer subscriptions and gift subscriptions run smoothly through hands-on order management and troubleshooting, when necessary

Requirements:

  • Minimum of a High School Diploma (or equivalent)
  • Previous experience in eCommerce customer support (Shopify, ReCharge, or similar tools a plus)
  • Excellent written communication and multitasking skills
  • Must be a fast learner and technologically savvy
  • Must have a reliable, organized, and detail-oriented work style
  • Some weekend flexibility is strongly preferred
  • Basic to intermediate coffee knowledge is a bonus!

       

      To take the next step, please email jobs@clivecoffee.com with your resume and a little about your interest in working at Clive/Misto.