Espresso Machine Technician - Portland, OR

 

The Espresso Machine Technician will diagnose and troubleshoot home espresso machine issues over the phone with customers, and repair machines in-house. This position is imperative for customer satisfaction and a critical component of the workflow within Clive’s Tech Department. With growing sets of processes, this position requires a knack for problem-solving, organization, and follow-through, along with a working understanding of online invoicing and inventory platforms.

We are looking for a hardworking, team-oriented person who can provide an excellent customer experience remotely, and can also perform hands-on repairs in an accurate and timely manner. This position is for a problem solver with a desire to create a stellar customer experience.

  • FTE: Full Time
  • Schedule: Variable within regular business hours
  • Location: Portland, OR
  • Pay range: $18 - $20 per hour
  • FLSA Status: Non-Exempt
  • Benefits: Eligible for Medical, Dental, and Vision insurance, 401(k) with matching, two weeks paid time off, six paid holidays, employee discounts, specialty coffee on-site, a relaxed dress code, and a dog-friendly office.
  • Reports to Tech Manager
  • COVID-19 Vaccination Required

Areas of Responsibility & Accountability:

Phone and Email Support

  • Troubleshoot and diagnose technical issues with home espresso machines and grinders over the phone and via email
  • Navigate online parts diagrams and knowledge base in order to find the best solutions quickly
  • De-escalation of customer issues
  • Provide friendly, educational support to both experienced and new customers
  • Ability to track and document issues and their status in the company’s CRM
In-house Repair
  • Troubleshooting and resolving machine and grinder issues in the tech department accurately
  • Properly invoicing customers for billable repairs
  • Maintaining inventory accuracy by tracking usage in the inventory system
Requirements:
  • Excellent verbal and written communication skills
  • Comfort working in an online environment
  • Detail-oriented and organized
  • Our ideal candidate has experience working on espresso machines either in a professional or enthusiast setting, and any coffee experience is a plus.
  • Minimum of a High School Diploma (or equivalent)

 

To take the next step, please email jobs@clivecoffee.com with a resume and a little about your interest in working at Clive.