This machine is incredible and I appreciate Clive's pre-shipment inspection/setup. It produces consistent shots once you're dialed in, which as you know changes daily. After one month of using the reservoir, I had the machine plumbed in with a different filtration system than offered at Clive's. A directly plumbed-in espresso machine is a game-changing convenience. I've filled reservoirs on my various machines for over 15 years, and I'm glad that's over.
What needs to be changed emphatically is the plumbed drain tray system provided by ECM. The drip tray is large and should be fashioned to be directly connected to a drain hose, but instead you're given a small plastic tub that fits under the main tray to allow connection to a drainage hose. It's far too small for even a home user and will ultimately spill over as you make your espressos. For the cost of the machine, this is an easy and essential fix. Whether they provide a large plastic 3D-printed tub or the part (available, but difficult to get stateside) to directly connect the stainless drip tray to a hose, we need to get ECM and Clive's, as their distributor, to fashion a new system. Please make it so!
The machine also has strong and consistent steam pressure for making your cappuccinos and other milk-based drinks.
I'd deduct 1/2 star for the poor drainage system on an otherwise amazingly well-crafted machine, but I wouldn't hesitate to buy this again from Clive's. Their service has been amazing!