The importance of water and your machine

Many of the machines we receive in the tech department have had repeated issues that are caused by poor water quality, which is something that seems to be overlooked too often. We want to fill you in on how you can avoid ever having to deal with a leak, a failed heating element, or a clogged machine, and be confident it is being well cared for and will continue to serve your coffee needs for years down the road. Also, the quality of your water can either distract or enhance the taste of your espresso, so it’s important to get your water dialed in for longevity and great taste.

This guide will explore how water interacts with coffee, expand on the right water to use for your machine, and offer a few options to ensure you are getting the best out of your machine.

Watter Hardness Testing


Just how important is the water you are using while brewing? Does it really matter? Our friends at La Marzocco describe it beautifully:

“…When we talk about extraction in coffee, water is so much more than a clear, somewhat tasteless liquid. It actually serves as the medium for flavor. While brewing, water takes in—or extracts—solids & oils that coffee holds, giving that once clear water some real substance. The final result is coffee. The ability for water to take things in is also predicated on the idea that it actually is a blank canvas, and that it has room to take those things in—only it isn’t. Not exactly. Water has all sorts of trace amounts of other minerals in it, giving both flavor and extracting ability. When it comes to brewing coffee, it’s important to understand that the more mineral content water has, the less it can take in from coffee, typically.”

Water and your machine

Figuring out the right water to use doesn’t need to be super complex. Primarily, we are looking for clean, filtered water that has some but not too much mineral content. We recommend using water hardness test strips (we also include them with every direct-plumbable machine purchase). These test strips will allow you to measure exactly how hard your water is. We recommend using a water softener if you get a measurement of above 86 parts per million (PPM) or 5 grains per gallon (GPG). As mentioned above, some mineral content (above 30 PPM) is necessary for the best tasting espresso, and also for the machine to run without overfilling the boilers. Reverse osmosis systems typically will take all the mineral out of the water, and this is problematic as well as the machine requires mineral content for many of the internal sensors. For most optimal results, the Specialty Coffee Association of America recommend hardness above 30ppm and below 86ppm.

Checking your water hardness cannot be stressed enough because water that is too hard can cause excessive scale buildup inside your machine. This will reduce heating efficiency, can clog water passages, lead to inaccurate readings from temperature and level probes, and cause failure of valves and seals which can cause a mess on your countertop. Also, because water quality in city water sources and wells changes seasonally, we recommend checking your water every three to four months.

The other basic requirement is filtration. This removes solids from the water, such as tiny pieces of dirt, rust, or grit. Additionally, water filters can reduce chlorine and other tastes and odors. Even if your water looks clean, there will still be a small amount of particulate matter that passes through, and this can lead to clogged water passages and leaking seals.

Filtration and softening prevent the most common threats to the reliability of your machine, but there are many other factors to consider. We recommend you seek out a local expert if you have any questions or concerns about your area’s water.

Remember that problems arising due to poor water quality are not covered by warranty. But if care is taken in filtration and softening, your machine will serve you well for years with minimal maintenance.

Watter Hardness Testing 2

Water Options

What is the right water setup for you? Are you planning to plumb in your machine, or use the water reservoir?

For the reservoir

Always check your water quality with test strips first because if you are in an area with soft water, you may only need to filter it. There are plenty of options for filtering and softening your water. A few options are filter/softening pitchers such as the Soma Water filter pitchers, in-tank water softeners, and bottled water. With bottled water, these also vary in terms of mineral content, so we also recommend testing the bottled water with test strips. A couple affordable water bottle companies with just the right amount of mineral content are Crystal Geyser and Poland Springs.

For direct plumbed machines

If you plan to plumb in your machine, or have it plumbed in already, we carry water filter only systems, and water filter and softening systems that come with all the fittings you need to connect directly to your water source on one end, and the water line directly to your machine on the other end. These are easy to install and will ensure you are getting the ideal water to your machine with every use.

Feel free to contact us with any questions on water or finding the right setup for you!