Clive Coffee Open Box Sales

What are Open Box Sales?

Clive Coffee is a home espresso equipment retailer of the most high-end machines and grinders on the market. We offer top-quality products from some of the most reputable brands in the industry, including La Marzocco, Rocket, ECM, and Profitec. We also collaborate with these manufacturers to produce our custom machines under the name LUCCA. We offer a range of machines and grinders from Quick Mill, La Spaziale, Eureka, and other renowned brands. Since we opened our doors in 2008, our mission has been to provide white-glove service. Our team is stacked with coffee professionals, former baristas, and espresso machine experts from marketing to shipping. From our sales team guiding new customers into the right setup to our technicians' bench testing the machines, Clive Coffee has remained the top retailer in the home espresso market. 

Making coffee at home should be fun. All that’s needed is the right team behind you. Our customer experience team spends their days talking to our customers, guiding them into the right home espresso setup, and later assisting them in making great coffee at home. We created our Love It Guarantee to allow a month for settling in and acclimating to your new setup — we want to ensure it’s the perfect fit. Typically, thanks to our sales experts, it is. Sometimes, it’s not, and that’s ok! When we receive returns, our tech team processes them and lists them on our Open Box/Certified Pre-Owned page.

Open Box

Equipment that isn’t a perfect fit for one person becomes a more accessible option to someone else. Machines and grinders that are returned during the 30-day Love It period are added to Open Box. This equipment is returned safely to Clive Coffee, bench tested and cleaned by our espresso machine technicians, and resold at a reduced price. They include a full warranty (3 years for machines, 1 year for grinders). Open Box units are final sale. 

Certified Pre-Owned

Our Trade-In Program at Clive allows customers to sell their espresso machines and grinders to Clive for credit towards an upgrade. All machines are less than four years old, thoroughly inspected, bench-tested, and cleaned by our expert espresso machine technicians. All standard wear parts are replaced during the refurbishing process and the machines include a 6-month warranty through Clive Coffee. These units are sold at the largest discount. Certified Pre-Owned units are final sale. 

If you’re looking to get high-end, prosumer coffee equipment at a discount, our Open Box sales are the perfect opportunity to do so. We provide the same post-purchase support, including incredibly fast, free shipping, and are with you throughout your entire home espresso journey.

"Portland Pickup" Equipment Listings

Some espresso machines and grinders are listed as “Portland Pickup”. These machines offer a great way to get the absolute best deal on an Open-Box or Certified Pre-Owned unit. There are some important considerations to keep in mind:

• Machines listed as “Portland Pickup” aren’t good candidates for shipping becuase they lack the original shipping materials or have been well-loved, meaning they are best appreciated in person. 
• All standard warranty coverages that apply to any Open Box or Certified Pre-Owned machines also apply to any machine listed as “Portland Pickup”.
• If you plan to travel a long distance to and from Clive Coffee to purchase a "Portland Pickup" machine, this may limit your service options in the future.